The author set out to define Civilian Compass’s position for senior veterans facing a post-TAPS identity gap, using customer observations, veteran conversations, and messaging frameworks to create a positioning canvas an Read more
Steven Schuler set out to modernize product marketing with an AI-first system built around data, decision, and delivery. He curated dispersed knowledge, created focused retrieval-based agents, and used feedback loops to… Read more
The author set out to define Civilian Compass’s position for senior veterans facing a post-TAPS identity gap, using customer observations, veteran conversations, and messaging frameworks to create a positioning canvas an… Read more
Nupur Bhade Vilas transformed Kustomers pricing from seat-based licenses to an outcome-based model for its AI CX platform through discovery, competitive and customer research, package design protecting margins, and full… Read more
The author set out to redefine ProConnect Tax’s ICP by understanding its emerging upmarket customers. She scaled quarterly voice-of-customer sprints, interviewing tightly screened customers and prospects, then used trans… Read more
Nupur Bhade Vilas transformed Kustomers pricing from seat-based licenses to an outcome-based model for its AI CX platform through discovery, competitive and customer research, package design protecting margins, and full Read more
The author set out to redefine ProConnect Tax’s ICP by understanding its emerging upmarket customers. She scaled quarterly voice-of-customer sprints, interviewing tightly screened customers and prospects, then used trans Read more