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Customer Service
Steven Schuler set out to modernize product marketing with an AI-first system built around data, decision, and delivery. He curated dispersed knowledge, created focused retrieval-based agents, and used feedback loops to Read more
August 2026
Zendesk was tagged in a case study by Steven Schuler
Aug 31
Senior Director Product Marketing in Technology & Software
Steven Schuler set out to modernize product marketing with an AI-first system built around data, decision, and delivery. He curated dispersed knowledge, created focused retrieval-based agents, and used feedback loops to… Read more