Launched Reddit Comments UX with Community Advocates

This case study was created from an episode of the Product Marketing Adventures Podcast. It has been adapted into Dusted's case study format to preserve and showcase the guest's real-world experience. Written to preserve the voice of the true author, Kaavya Gupta.

I lead a product marketing team at Reddit focused on building meaningful consumer experiences—helping anyone find and participate in relevant conversations and communities, and making those experiences accessible globally. The comment section is what people come to Reddit for; it’s where all the Redditor knowledge lives. Last year we shipped a set of foundational updates to the comments experience: faster comment loading and performance improvements, new navigational UX to make it easier to reach comments, and consistent flows in and out of the comment section regardless of whether someone was viewing a text, image, or video post. Going in and out of comments from the main feed is a core user journey, so these individual efforts were all aimed at making Reddit the best in the world at conversations.

Any update to that core comments flow could make or break the experience for users. We needed the changes to land well with the community and to secure genuine buy-in. Rather than launching several small features in isolation, we had to find a way to package them so their cumulative value was clear—while still staying authentic to how Redditors actually discover and trust information (through their communities, not top-down brand messaging).

We brought the Reddit community along and co-created with Redditors who had expressed interest in testing early builds. Their feedback directly informed product positioning. We announced the individual updates as a single package that simply made comments easier and faster, showing the value at every step of the journey from feed to comments.

On the PMM side we started with rigorous homework: identifying audience segments (core daily users and moderators versus casual visitors), what mattered to each, degree of impact, opportunity size, and expected sentiment. We captured this in a go-to-market grid and used primary and secondary research plus past launch learnings to assess impact. That work let us prioritize where to begin and build a narrative we could socialize internally.

Bundling the updates created a visibly seamless comments experience and highlighted value across the full user journey. The launch was received well; Redditors felt they had been part of the process. Coming out of it we formalized the feedback loop—now an official group of over a hundred users who continue to test early builds for many subsequent products. Their early input has been meaningful both for product decisions and for market messaging. This co-creation model became a known best practice and benchmark across Reddit; when we refer to the work with this group of Redditors, people know exactly what we mean. Success for these foundational UX updates was measured primarily by community response and sentiment rather than traditional launch metrics, and the approach has since become our standard for major launches.